Store Policies

Shipping:

Ships anywhere between 7-14 days for PO Boxes & APO/FPO or U.S Territories

These will ship via USPS only. Any orders requiring express shipping methods will require a physical delivery/shipping address. You will be contacted for this information, if you do not supply it then this may cause delays.

Tracking:
Note: All shipment methods come with tracking. However, Express Mail requires a signature at delivery.

If you do not live in a secure location, please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deem fit to the mail carrier.

Unreceived Items:

  • We are not responsible for lost packages in the mailing system.
  • We are not responsible for an incorrect address entered by you as the customer.
  • A restock fee will be charged if you do not claim your item and it is returned. The charge will be 25% of the total charge per item.

Separate packages:

  • In some instances, an order may be split into different packages for any of the following reasons:
  • Certain items may be on backorder
  • Weight restrictions for regular shipping imposed by the post office
  • There will be a tracking number for each package
Cancellation of Orders/Pre Order Items and Out of Stock Items:

Earth Angel Group will make every attempt to contact the customer in the event of out-of-stock inventory.

Refunds & Returns:
All of our sales are final. We do not accept returns at this time unless the product is defective. If there is a problem with your order, please contact us so we can make it right. Thank you!

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Lisa@earthangelgroup.com

Taxes and Duties:
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.


Policy and Terms:
By placing an order at Earth Angel Group, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Earth Angel Group. This also applies to any shipments that are refused/unclaimed by you at delivery. You are also indicating that you are the true holder of the card and/or authorized to use the card for purchases.